i read it but it didn't really do anything for me. well, but i have my own experiences with Wal*Mart and McDonald's and i have friends who were chambermaids in this awful, AWFUL local motel (which has thankfully been torn down) so i suppose i've heard similar stories before.
if you're interested, look around for a book called Fast Food, Fast Talk by Robin Leidner. a really good look at how.. well, let me grab a paragraph from the cover: ..uncovers the methods and consequences of employers' efforts to standardize service work by regulating their workers' words, looks, moods, attitudes, ideas and demeanor. Drawing on fieldwork at both McDonald's and Combined, Robin Leidner shows that the routinization of service work has complex and often unexpected results. -- it's the book that inspired my thesis. not the same topic as Nickel and Dimed, but my favorite book about the sociology of work.
or if you want to borrow it, just let me know and i'll send it to you. i think i can also dig up some really good articles i've photocopied over the years.
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timeasmymeasure
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Date: 2004-02-20 06:19 pm (UTC)if you're interested, look around for a book called Fast Food, Fast Talk by Robin Leidner. a really good look at how.. well, let me grab a paragraph from the cover: ..uncovers the methods and consequences of employers' efforts to standardize service work by regulating their workers' words, looks, moods, attitudes, ideas and demeanor. Drawing on fieldwork at both McDonald's and Combined, Robin Leidner shows that the routinization of service work has complex and often unexpected results. -- it's the book that inspired my thesis. not the same topic as Nickel and Dimed, but my favorite book about the sociology of work.
or if you want to borrow it, just let me know and i'll send it to you. i think i can also dig up some really good articles i've photocopied over the years.